Chipping Norton Surgery
18 miles north-west of Oxford
Telegraph letter 30 May 2021 - text in bold was in normal text.
SIR - I would be interested to know if the patients finding it hardest to see a GP face-to-face, or even get a telephone appointment, are those registered at larger practices.
A survey in our area showed that highest patient satisfaction was with smaller practices. The practice rated the highest of all said on its website that phone and email consultations were discouraged, as a doctor can tell so much just by seeing a patient. I know that patients who phone this practice speak to a receptionist within a minute of two and can almost always book an appointment with their GP of choice within 48 hours. Seeing the same doctor every time is also crucial.
I attended a patient participation group meeting at the largest practice in our area, where I was told there can be a three-week wait even for a phone appointment. Increasingly practices are being centralised - but bigger is clearly not better.
Frederick Hill
Chipping Norton, Oxfordshire
--------------------------------------------------------------------------------------------------------------
From the surgery website 30 May
Appointment system - change of process
But no links thereby making the page useless.
How To Make An Appointment
...JUNE 2021 - PLEASE VISIT Appointment system - change of process | Chipping Norton Health Centre TO READ ABOUT THE CHANGES. 14:00 to 18:30 Our phone lines are quieter in...
How To Make An Appointment
...THE BELOW DETAILED APPOINTMENT SYSTEM WILL CHANGE FROM THE 4TH JUNE 2021 - PLEASE VISIT Appointment system - change of process | Chipping Norton Health Centre TO READ ABOUT...
source no links
No information via email. By text only. No update page on the surgery website.
------------------------------------------------------------------------------------
HOWEVER
From Friday 4th June the way in which you will be able to access an appointment for a medical assessment is changing.
It will no longer be necessary for you to call first thing in the morning in order to be placed on your own GPs list for the day and you do not need to call on the day your GP is in clinic. You will no-longer be asked to call back another day.
When you call with a medical concern, the care navigator handling your query will ask you some very specific questions in order to signpost you to the most appropriate appointment and clinician for your condition.
They will ask similar questions to -
- What symptoms are you experiencing today?
- How long have you had your symptoms for?
- Are the symptoms new or part of an ongoing or re-occurring problem?
- What treatment have you already tried to alleviate the symptoms?
They will then advise you of the most suitable appointment, with the most suitable clinician to help you with your symptoms.
The clinicians or services you may be signposted to are listed below -
- GP
- Emergency on the day triage team
- Clinical pharmacist
- First contact physio
- Minor eye condition service
- Minor injuries unit
- Community pharmacy
- Accident & emergency department
- Social prescribing service
When signposting you to the right appointment the following is taken into account
- Clinical urgency
- The skills of the clinician
- The importance of continuity of care with the same clinician
All initial appointments with a GP will be a booked telephone call and you will be given a timeframe of morning (between 8.30am & 12.30pm) or afternoon (14.30 & 18.00) within which they will call on a specific date. If the GP would like to see you in clinic to examine you they will book the appointment with you directly after they have spoken with you.
THINKCARE
Condition Your Care Navigator will ask you a few questions regarding the problem you are calling about
Assessment Your Care Navigator will need your help to assess the timeframe in which you will need to be seen for a safe outcome
Referral Your Care Navigator, with your help, will decide which healthcare professional you need to see
Examination Your Care Navigator will book your appointment with the most appropriate clinician for you
ADMINISTRATIVE QUERIES
If your query or question is an administrative one, meaning you do not need to speak to a clinician for it to be answered, you can visit our website to complete a query form Reception and Enquiries | Chipping Norton Health Centre. here
source The link is useless. It should be this link.
There you see
Please see below table for the days our GP's sic are in clinic
Dr Keenan Monday, Wednesday and Thursday
Dr Pargeter Monday & Wednesday
Dr Hall Tuesday, Wednesday morning ONLY and Friday
Dr Chasser Wednesday morning ONLY and Friday
Dr Hlaing Tuesday, Thursday and Friday
Dr Eyles Tuesday morning ONLY and Friday
Dr Gaydon Monday, Tuesday and Thursday morning ONLY
Dr Lewis Tuesday and Friday morning ONLY
Dr Atterby Tuesday, Wednesday and Friday
Dr Hanan Tuesday, Thursday and Friday
Dr Kommu Monday, Tuesday & Thursday
Dr Mulraine Monday, Wednesday morning ONLY and Thursday morning ONLY
Dr Kelly Monday, Wednesday and Thursday
Dr Benjamin-Smith (Trainee GP) Wednesday and Thursday
The original 0830 telephone scrum is exacerbated by GP's [no - GPs] working only three days max per week as Mr Hill hints in his letter about large surgeries.